All hail the Blue Shirts

What do I miss about Minnesota? I miss my family. I miss my friends. And I miss the good customer service. But the Blue Shirts at Best Buy in Columbia Heights are bringing it back.

You might have noticed in this week's Best Buy circular that "Ninja Gaiden" for Nintendo DS was on sale for cheap. It's a beautiful game that I once played and left me impressed. It was time to finally purchase my copy — or so I thought. Priced at a ridiculously low $9.99, "Ninja Gaiden" quickly sold out at BestBuy.com. I thought I'd lost my chance, but the crew at Best Buy in Columbia Heights saved the day.

I first met the crew via their @DCBlueShirts account on Twitter. They actually reached out to me and told me they were there to help. They let me know that a copy of "Ninja Gaiden" was still available and could be held in my name. I picked it up tonight, following an incredibly long and exhausting day at work. For the assist, I give a specific shout out to John Z. for his help in this instance, but also to Best Buy for reviving the dying art of customer service.

It was a great treat to feel like I had "someone on the inside" at Best Buy helping me. Kudos to John and the others behind the account. Here's hoping that other retailers follow their lead.