An official with the D.C. Department of Employment Services saw the post and left her contact information, asking me to get in touch with her to resolve the problem. I did so and was impressed with her desire to quickly resolve the problem. I explained the issue I'd encountered with my bank and told her what I needed to verify with her department. She took action and I was soon speaking to the person who oversaw direct deposit issues within the department. He explained the system constraints and said there was little he could do, but was willing to speak with someone at my bank, should that help resolve the problem.
That was one mighty impressive lifeline the D.C. Department of Employment Services threw me. Now if I could just get my bank to be similarly responsive.I called Tuesday afternoon the bank staffer who'd previously helped me and explained what I'd learned from the D.C. Department of Employment Services. She seemed stumped and said she'd have to speak with another department and then either she or someone from that department would call me back. Okay. So would I get a call back today? Well, she didn't know because the people she needed to talk to were meeting and it wasn't clear when the meeting would end. But someone would call me back. You know, sometime. Uh huh.
So let's review: The D.C. Department of Employment Services, who I've known for one month, is awesome. My bank in Minnesota, which I've done business with since March 2003, is not.
1 comments:
What's the bank? We use Wells Fargo, and they have really gone the extra mile for us.
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