That's right. My bank is telling me that my unemployment pay "will be returned" unless D.C. government offices can abide by certain bank rules. What rules, you ask? The rules that say you can't arbitrarily put five zeroes in front of my account number. (That's what the Department of Employment Services did in establishing the direct deposit link I requested.) This is apparently enough to confuse my bank's automated system and means a staffer has to manually enter the transaction. So it needs to be fixed. Now. Or else I don't get my unemployment pay.I had a good laugh at the bank staffer who told me all this Monday. I tried to explain that while their system may not necessitate the entry of all 17 potential numbers for a bank account, that's probably not the case with the Department of Employment Services. When the staffer suggested I simply call over to the department and remedy the situation, I had a good, long laugh and said, "You've never interacted with D.C. city government, have you?"
No? I didn't think so.
So after losing my job and getting stiffed one month's pay, this is now another headache with which I have to deal. Thanks, guys.
3 comments:
Please contact me in regards to your unemployment matter as soon as possible so that we can resolve the issue.
Dy Brown
Public Information Director
DC Department of Employment Services
202.671.1904 or dy.brown@dc.gov
Hmm, purchase or develop system for processing transactions. System buggs out from uncommon but valid input format. Blame customer receiving transaction.
Makes sense to me.
Sounds like people being outfoxed by their oh-so-clever computer systems. Betcha Dy Brown can cut through the crap.
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