T-Mobile has generally been good to me. I've been a loyal customer since they were Voicestream back in 2000. But lately, I'm liking them - or, specifically, the phone I'm saddled with until my 2-year contract runs out - less.
Last year around this time, my Motorola Razr was dying, and I needed a smartphone to take to tech conferences. I really wanted the
G1, but it was too large, and it looked like the G2 (what ended up being the
Google MyTouch) was just around the corner. I couldn't afford to wait, though...my phone rebooted itself about 6 times a day. So I picked what I thought was the best option at the time - the
Blackberry Flip. I liked the flip design, because I was a notorious accidental-dialer in the days before I had a flip phone. I liked that it was small and easy to fit in my pocket, and looked like a phone instead of a
tiny computer. Plus, bonus - it was only $50 if I did a 2-year upgrade on my contract. But man, have I regretted the purchase. Here's why:
The operating system sucks.First off, the Blackberry operating system is set up in completely counterintuitive ways. If you want to, say, remove an application, you have to go through Settings -> Options -> Advanced Options -> Applications. If I want to make the little red light stop blinking whenever I get a new email, I don't do that under the settings within the email program itself. I have to go to Profiles -> Advanced -> Normal (or whatever) and then edit that particular email account from the list. Worse, the defaults are set up to be full-fledged ringtones when I get texts or emails or whatever...and even worse than that, for some reason my custom setup has a habit of randomly reverting back to default every couple of months for no reason. Where in the past I've been able to figure out how to adjust the settings on my phone pretty easily, now I have to Google every problem I have to see which obscure submenu it's buried under.
It's slow.The only thing that works quickly on this phone is the email, which, admittedly, is what it's built to handle. I have few problems with the email client. But the apps and web browsing are painfully slow. It's not on the 3G network, so I don't know if that would help (I doubt that would help my Texas Hold 'Em game run faster, but it may help with UberTwitter and Facebook, for example).
Apps are developed as an afterthought, and are rarely worth their salt.There aren't a ton of useful apps for the Blackberry, largely because it's seen as a business phone and not a "fun" phone. I think developers see it as a "oh, maybe we should make an app for the Blackberry, but only after we make one for the iPhone, the Droid, and the Pre." The Facebook app in particular suuuuucks. My biggest beef with it is that the only way it'll connect to your Facebook messages (which is mainly what I want it for) is if you have your Facebook account set up to email you whenever you get a message. This is lame in two ways. First, when I go back online to my email, I always have all these unread Facebook messages sitting in my inbox (even though I've actually opened them on my phone)...and I can't filter them into a folder because otherwise the app won't tell me if I have new messages. Secondly, if I read a Facebook message on my computer, it still shows as unread on my phone, so I have to do this regular dance of marking things as read on my phone after I've read them on the computer. And did I mention the app is slow?
The predictive text is unforgiving.There are two letters on each key to keep the phone nice and slim, which wouldn't be a problem if the predictive text weren't so unforgiving and odd. For instance, I type the word "he" and it always defaults to "ge" for some reason. I always have to backspace and retype it. If I type a word and it chooses the wrong one (which is all-too-frequent), it is a struggle to convince it to choose another word that involves a lot of backspacing and retyping, and switching to the multitap method is cumbersome when you're mid-text-message. The Razr handled this much better.
The camera sucks.Honestly, I've taken maybe five decent photos with this camera. Almost every picture turns out blurry. My Razr had a better camera than this thing.
It's glitchy as hell.Oh, the errors! For one thing, it's routinely convinced I have unread messages when I do not. There are always two phantom messages shown by the indicator that DO NOT EXIST. When I called T-Mobile about the problem, they said it was a "known outage" (whatever that means) and that it would resolve itself. Two months later, it hasn't.
I also have persistent issues with the SIM card not being recognized, even though I got a brand-new SIM card when I got the phone and replaced it after a week of SIM errors. Now I'm getting them again - usually in the middle of a call, which requires me to pop out the battery, wait a minute, then pop it back in and reboot - a process that takes a solid 5 minutes (did I mention it's slow)? The scenario in which this usually happens is that I'm walking home from Metro, at night, talking to my mom, and suddenly the call drops and I get a SIM card error, which means I can't call her back until I do this battery-pop-out-and-wait-five-minutes business. So my poor mother is wondering if I've been mugged or something.
T-Mobile has a policy where you can return your new phone within a couple of weeks of purchase...but I didn't start having problems with it or realizing all its flaws until I'd had it for a few months (about the same time the Google MyTouch came out). When I called and explained all the problems I was having and asked them very nicely if I could upgrade my phone to the Google MyTouch, they sweetly explained to me that of course I could, for about $500, since I wasn't up for a contract renewal for another year and a half. (My husband, who got a MyTouch when his contract was up, paid about $150.) They were kind enough to allow me to get a new SIM card for free when mine was malfunctioning (a new SIM card normally costs $20, they informed me), but I had to make a special trip into the store to get it, and as I said...I'm still having SIM card problems, which leads me to believe the phone is at fault.
You'd think that if a customer was having THIS MANY ISSUES with their phone, and has been a loyal customer for 10 years, T-Mobile might cut you some slack and at least let you upgrade for the "contract renewal" price. But their hard line on this issue, along with the increased frequency of dropped calls both Josh and I have been having, have really soured my impression of them as a company. It's a shame, because they have some of the best-priced plans in the industry (and some of the best coverage). But selling me a lemon of a phone and then charging me an arm and a leg to upgrade...that's just bad service.
UPDATE: It's like the thing KNEW I was going to post this. Last night, I got totally fed up with the Facebook app and decided to uninstall it. And then, like magic, I lost all my contacts, because Facebook syncs with your contacts list. GAH! So I called tech support, and they were able to restore about half of my contacts - the ones saved on the SIM card. But they had no idea how to restore my contacts that were connected with the Facebook app, and said it was outside their purview. So then I asked about the SIM card errors, and they started to guide me through updating the software, but since I didn't have the phone link cable with me we were unable to do anything with that either. ARGH!